Refund Policy
Our policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Certain types of goods cannot be returned. Therefore, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at: support@glossbloom.com
Sale or promotional items (if applicable) Only regular-priced items are refundable. Unfortunately, promotional or sale items are not.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange yours for the same item, please email us at support@glossbloom.com
Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver, and they will find out about your return.
Return shipping costs are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.